Privacy Policy

This privacy notice describes how ShowPilot collects, uses, shares, and protects personal data when you use our website and services. It covers thirteen primary areas: data collection, statistical information, data sharing, international transfers, security, user rights, data retention, cookies, third-party services, communications, children's privacy, policy updates, and contact information.

Personal Data We Collect

Registration Data

Information collected: Name, email address.

Uses: Platform provision, inquiry response, customer support, fraud prevention, security protection, newsletters, and promotional materials.

Legal basis: Contract performance for service delivery; legitimate interests for security and marketing.

Contact Information

Information collected: Email address, inquiry content from support requests.

Uses: Request response, newsletter delivery.

Legal basis: Contract performance; legitimate interests where newsletters weren't explicitly requested.

Automatically Collected Data

Information collected: Operating system, IP address, device ID, browsing history, viewing and purchase history.

Uses: Usage review, product development, content improvement, fraud prevention, security, personalized content delivery, targeted offers, and advertising.

Legal basis: Legitimate interests for analytics, fraud prevention, and marketing.

Materials Upload

Information collected: Images, pictures, photos, and documents uploaded to the platform.

Uses: Service provision.

Legal basis: Contract performance.

Visitor Tracking

We use cookies and similar technologies to associate website visits with other personal information through online data partners for marketing communications to identified email or home addresses.

Opt-out: https://app.retention.com/optout

Statistical Information & Analytics

• Uses Google Analytics and similar tools
• Compiles anonymous aggregated information across platforms
• Analyzes usage patterns, page visits, and prior site activity
• Shares anonymous data with partners without restriction
• Information remains unlinked to personal data

Direct Marketing

We send communications we believe are relevant to your interests. You may control these by:

• Following “unsubscribe” links in marketing emails
• Contacting support@storyscale.com
• Adjusting browser cookie settings
• Reviewing social media platform privacy settings

Data Sharing Practices

Service Providers & Subcontractors

We share data with providers assisting with:

• Platform and service provision
• User behavior understanding
• Direct marketing
• IT, administration, backup, security, storage, data analysis, and marketing services

Business Transfers

Personal data may transfer during mergers, asset sales, acquisitions, or liquidation. Data remains subject to this privacy notice.

Law Enforcement Disclosure

We share data when:

• Good faith belief that disclosure protects rights, property, or safety
• Required by law, regulation, subpoena, or court order
• Necessary for legal or regulatory compliance

Legal Uses

Data may be processed as required or permitted by applicable law, including audit and regulatory requirements.

International Data Transfers

Data may be transferred to India, the United States, and other countries. We implement the following safeguards:

1. Transfer only to countries deemed adequate by the European Commission
2. Use European Commission-approved contracts for non-adequate countries ensuring equivalent EEA protection
3. Written agreements with third parties ensuring the same privacy standards

Contact support@storyscale.com for specific transfer mechanism details.

Security Measures

Physical & Electronic Safeguards

• Secure servers with firewalls and antivirus protection
• SSL encryption for data in transit and at rest
• Daily encrypted database backups stored in the production environment
• Regular backup testing with authorized-only access

Access Control

• Limited to authorized personnel on a need-to-know basis
• Least privilege rules applied
• Quarterly permission review
• Immediate post-termination access revocation

Organizational Measures

• Regular policy review and updates
• Employee non-disclosure agreements

Internet transmission and electronic storage are not 100% secure. Users are responsible for protecting login credentials and device security.

Your Rights

The following rights apply to all users, with additional emphasis for EU individuals:

Right of Access

Access personal data we hold about you. Reasonable fees may apply, and limitations may exist with explanation.

Right to Data Portability

For consent-based or contract-based automated processing, receive structured, commonly-used, machine-readable format copies of your data.

Right to Correct

Request updates, completion, or deletion of inaccurate, incomplete, or outdated data.

Right to Deletion

Request deletion if your data:

• Is no longer needed for the collection purpose
• Was processed based on consent that has been withdrawn
• Was subject to a successful Right to Object
• Was processed unlawfully
• Must be erased to comply with a legal obligation

Deleted information cannot be restored. Account termination and cookie clearing are necessary to prevent future collection. Certain data may be retained for audit, record-keeping, or legal requirements.

Right to Restrict Processing

You may limit processing if:

• Accuracy is contested, pending verification
• Processing is unlawful but you do not desire erasure
• Data is no longer needed but retention is required for legal claims
• Right to Object has been exercised, pending verification

Right to Object

Object to legitimate interest-based processing where your fundamental rights and freedoms outweigh our interests. We may demonstrate compelling interests overriding your objection.

Consent Withdrawal

Withdraw previously-granted consent at any time without affecting prior lawful processing.

Right to Lodge Complaints

Submit complaints to your relevant supervisory data protection authority. We appreciate courteous prior resolution attempts.

Data Retention

Data is retained as necessary for stated purposes and deleted when deemed unnecessary, without notice. Data may be retained longer for:

• Legal, regulatory, tax, or audit requirements
• Accurate dealing records for complaints or challenges
• Litigation prospects
• The amount, nature, and sensitivity of the data
• Unauthorized use or disclosure harm risk
• Alternative purpose achievement means

Retention may vary per processor's policy. Contact support@storyscale.com for specific retention period details.

Cookies & Similar Technologies

Cookie Types

• Necessary: Enable site access, navigation, and service features. Cannot be disabled.
• Functionality: Remember your settings, preferences, and choices to enhance personalization.
• Security: Identify and prevent security risks and store session information.
• Performance: Collect usage information and measure page views to enable improvement.
• Analytics: Track site activity and identify popular features.
• Advertising: Deliver relevant content and ads, limit ad frequency, and track campaign efficiency.

Third-Party Cookie Sources

• HubSpot
• Google Analytics
• Hotjar

Managing Cookies

Your browser can be configured to accept all cookies, refuse all cookies, inform you when cookies are sent, or delete existing cookies. You can also adjust device ad settings to prevent interest-based advertising.

Disabling cookies may prevent some service features from functioning properly.

Third-Party Applications & Services

Use of third-party applications is subject to their respective terms and privacy policies, at your own risk.

Communications

We reserve the right to send service announcements and administrative messages without opt-out opportunity. If you do not wish to receive these, you may cancel your account.

Children's Privacy

We do not knowingly collect personal data from individuals under 16. If you become aware of unauthorized under-16 enrollment, please notify us immediately.

Policy Changes

We may update this notice to reflect legal requirements and operational changes. Material changes will be communicated via site notice or email.

Contact

For questions about this policy, contact us at support@storyscale.com.